Read Mauro Regos and my article “From Dashboard to Cockpits” on in Service Design Touchpoint journal http://www.service-design-network.org/products-page/article/tp6-1p42/
Read Mauro Regos and my article “From Dashboard to Cockpits” on in Service Design Touchpoint journal http://www.service-design-network.org/products-page/article/tp6-1p42/