Join Mauro Rego and myself talking about “Impacting Quality of Life with Enterprise IT” at the 7th Service Design Global Conference on October 6 – 8 in Stockholm.
Last Wednesday, together with Service Design Berlin we successfully organized and hosted the Service Design Drinks for the local design community. 130 participants with a service-oriented mindset came together at the SAP office in the middle of Berlin, Germany.
The non-profit organization Service Design Berlin aims to connect user experience, design thinkers, service designers and everyone interested in the discipline. Every time, the Service Design Drinks are dedicated to a topic.
To provide insights into the work and skills of the DCC Berlin, we held a thought leadership presentation with insights on how to “Design for the back-office” in order to create business impact. Mauro Rego and myself explained the difference between designing enterprise and customer apps, and presented guiding principles on the basis of different success stories, such as the Medical Research Insights, SAP Screen Personas and Fiori, which was well received by the participants: “Wow, this is really cool what you do.”
Find our Slides on Slideshare
SAP and the Berlin Geekettes brought hackathon magic at the SAP Innovation Center in Potsdam. I helped organizing the event, held an expert talk and was invited to join the OTHER Hackathon Jury. Under the theme “Digital City”, we solved challenges and developed innovative solutions. Anyone could submit a challenge (i.e., hack idea) and apply as participant.
Today I was speaking about “Design & Co-Innovation with SAP’s customers” and how we can help our customers to interstate design in their company.
The way people perceive and work with software has dramatically changed over the last few year. A good user experience is no longer optional, but rather an expectation and potentially a competitive advantage for those that leverage it. At SAP, the Design & Co-Innovation Center works closely with customers to improve their existing software investments as well a craft new software solutions.
In the last year we recognized the fact that – beyond simply building better software – it is vital that we also support our customers in establishing design practices within their own organizations. The combination between flexible & well designed enterprise software and design driven customer environments is a potent way to create engaging experiences for back office users. In our talk we will share our experience and give both examples and insights on how to move user experience to the next level within various organizations.
D-Code 2014: How Co-Innovation Helps Us To Build Better Software for our Customers
Today at the SAP Arene Mannheim I spoke in front of over 1000 developers about how co-innovation and a user centered design process helps us to build better software for our customers.
The talk was based on a successful co-innovation project that we did with one of our customers. The key success factors were (1) that we co-designed with our customer and end users (2) that we used a user centered design process (3) that we worked closely with the developers as “one team”.
Visit us at the Service Design Global Conference in Cardiff
Come and participate in our workshop “Shipyard for Big Data Sailors: streamlining your back-office” at the Service Design Global Conference. Together we will explore the latest SAP technology and redesign the back office operation of business. Mauro Rego and myself from the SAP Design and Co-Innovation Center are looking forward to be your host.